Customer Information1. Identity of the company2. Ordering process, conclusion of the contract 3. Cancellation policy 4. Storage of the contract text 5. Customer service 1. Identity of the company When ordering in our online shop, the contract is concluded with: Karl-Heinz Raczek Roleplay & Adventure Wear for Kids Bescher Str. 13 D-66706 Perl Telephone: +49 (0) 6866 / 150 680 E-mail: info@FANTASHION.de VAT ID: DE 137 95 45 56 2. Ordering process, conclusion of the contract With your order you make a binding offer to us to conclude the contract with you. We can accept this offer by sending you an order confirmation by e-mail within 24 hours of receiving your order. The contract is concluded when this order confirmation is sent. When you have found the product you want, you can take a closer look at it without obligation by clicking on the product name, the product picture or the product link. Select the products you would like to order by clicking on the "Add to shopping cart" button. This will place your selection in the shopping basket. You can change this selection at any time until you submit your order by changing the number of products, deleting the selection by clicking the "Remove" box or cancelling the order process. Clicking on the "Checkout" button will take you to the next ordering step. There, please log in with your e-mail address and password if you already have a customer account. Otherwise, please register as a new customer. If you are already registered, you can now select the shipping method. By clicking the button "Continue" you will get to the next order step. Now check your billing address and enter your desired payment method. By clicking the "Continue" button you will be taken to the next order step. Now check your shipping address and click on the specified shipping method. By clicking the "Continue" button you will be taken to the next order step. Finally, you will receive an overview of your order: the selected products, the shipping and billing address and your contact details. Check that all the details are correct and please read the General Terms and Conditions carefully. You can only continue with the order if you agree to the General Terms and Conditions (tick the box). By clicking the button "Send order" you send your order to us. You hereby submit a legally binding offer. We will then send you an order confirmation by e-mail, with which the contract is then concluded. 3. Cancellation policy Right of withdrawal You may revoke your contractual declaration in writing (e.g. letter, fax, e-mail) within 14 days without stating reasons or - if the goods are delivered to you before the expiry of the deadline - by returning the goods. The period begins after receipt of these instructions in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfilment of our duty to inform in accordance with Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB. The timely dispatch of the revocation or the goods shall be sufficient to comply with the revocation period. The revocation is to be sent to: Karl-Heinz Raczek FANTASHION Roleplay & Adventure Wear Bescher Str. 13 D-66706 Perl E-mail: info@FANTASHION.de Consequences of revocation In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If you are unable to return or surrender the received performance and benefits, or are only able to return or surrender them in part or in a deteriorated condition, you may have to compensate us for the loss of value. You only have to pay compensation for the deterioration of the goods if the deterioration is due to the handling of the goods which goes beyond the examination of the characteristics and the functioning. By "testing the properties and functionality" we mean testing and trying out the respective goods, as is possible and customary in a shop, for example. Goods that can be sent by parcel post are to be returned at our risk. You have to bear the costs of the return shipment if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 euros or if, in the case of a higher price of the goods, you have not yet provided the consideration or a contractually agreed partial payment at the time of the revocation. Otherwise, the return shipment is free of charge for you. Items that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation or the goods, for us with their receipt. 4. Storage of the contract text We store your order and the order data entered. We will send you an order confirmation with all order data by e-mail. You also have the option of printing out both the order and the General Terms and Conditions before sending the order to us. Finally, you can access your orders at any time via your customer account. 5. Customer service If you have any questions, complaints or claims, you can reach us by telephone on our service hotline from Tues. to Fri. 9 a.m. - 4 p.m.: +49 68 66 / 150 680 or by e-mail: info@fantashion.de. Translated with www.DeepL.com/Translator (free version) |